Help and contact
On this page
Questions about Pictures Up, your studio or these docs go through the contact form at picturesup.io. We reply by email.
Write to us
- Choose “Contact us” at picturesup.io.
- Fill in your name, your email, and your studio or company.
- Under “What are you working on?”, say what you need, then choose “Send”.
A copy of your note comes back to your inbox.
What to include
- The studio, and your role in it.
- The part of the app, and the page’s address if you have it.
- What you did, what you expected, and what happened.
Leave out passwords, codes and your recovery key. We have no use for them.
Signing in
- The code never arrives. Choose “Use a backup code” and enter one from Your account.
- Forgot password. Ask an admin on your team for a reset link. If there is none, choose “Forgot password” on the sign-in page and use the studio’s recovery key.
Getting started has each of these step by step.